Cookie Policy

Cookie Policy

What are cookies?

A cookie is a small text file that is sent from the website you visit to your computer’s web browser, where it is stored for a set period of time. Cookies are not software programmes and they cannot harm or damage your computer. They contain plain text which looks like a long string of numbers, letters and symbols but which can be used by computers to store and read little bits of information.

What do cookies do?

Cookies provide a number of functions to help make websites work, or work more efficiently, as well as to provide information to the owners of websites about how you use their website.

Cookies typically contain a unique identification value that lets a website know whether you have visited it before. If you have, then cookies can pre-populate certain fields on the website and remember your product preferences for future visits, to save you time and effort. Some cookies are shared between websites, and these may be used to show you relevant advertising or to understand what products and services you might find of interest.

How do we use cookies?

We use cookies to remember your preferences, to customise your experience on our website and to help measure the effectiveness of our marketing and the performance of our services.

Most information collected by cookies on our website is anonymous. This means they do not store personal information, such as your name, address or bank details. They hold a unique reference of numbers and letters that we can use to remember preferences, fix problems with the site and to ensure it is working at optimum performance.

Please read our full privacy policy to find out more about the personal information that we process and how to contact us to find out what personal information of yours we hold; what we use it for; how you can correct any inaccuracies; and how you can request that we stop using it.

The table below lists all the main cookies we use and explains what they do and how long they last before they’re deleted (a “session” cookie is deleted when you close your browser). Where we use another company to provide the cookie, the table also provides a link to more information. Some cookies can be used for a number of different purposes – this is why you will see the same cookie name in different places in the table.

Some cookies are essential for our website to work properly and to maintain our service. Some are not required for us to provide our service, but help us offer you a better experience both on our website and after you leave.

Essential cookies

We enable these cookies for all visitors to our website. They make sure it functions correctly. These cookies also make sure that its performance is optimised.

Name Duration Purpose More information
User Preferences
catAccCookies

30 days
These cookies work with our cookie notification bar. They store your preference and let us know that we have displayed the message to you.  
CloudFlare
_cfduid

5 years
To identify individual clients behind a shared IP address and apply security settings on a per-client basis.  
Google Analytics
_ga,
_gat_europe_unique_urchin,
_gid
_gali

2 years
1 minute
24 hours
1 year
These cookies allow us to use a unique anonymous ID that Google has created. We use this cookie to generate statistical data on how you use our website so we can see when you purchase a product from one of our suppliers. If you ask us to email you, we use this to recognise if you return to our website to help us offer you a better service. You can find detailed information about Google’s privacy policies and how to manage the use of these cookie settings here.
Google Analytics
(Demographics
and Interest
Reporting)

_gat




1 minute
This cookie allows us to use anonymous data that Google has collected. This includes demographic information about our visitors (gender, age group and interests). We use this information to better understand our users to help improve our website content, the user experience and refine our marketing. You can find detailed information about Google’s demographics and interest reporting and how to manage the information they collect here .

Non-essential cookies

These cookies are used to help us improve our website (for example, by seeing how users react to new designs) or to show you relevant advertising from our company or other companies when you visit other websites. We enable these cookies for all visitors to our website but you can turn off these cookies by choosing opt out in the cookie banner.

Name Cookie Duration Purpose More information
Hotjar
_hjIncludedInSample,
_hjMinimizedPolls,
_hjUserId,
_hjDonePolls,
_hjDoneTestersWidgets,
_hjMinimizedTestersWidgets

1 year
1 year
1 year
1 year
1 year
1 year
These cookies track how you use different pages on our website. They also allow us to run (optional) short questionnaires on the website to get your direct feedback on what you think about our service. We use this information to test new features and make the website easier to use. You can read Hotjar’s privacy policy here and find more about their cookies here .
Hubspot
__cfduid
__hs_testcookie,
hs_ab_test,
hs_lang_switcher_choice,
hs-messages-is-open,
hs-messages-hide-welcome-message,
__hstc
hubspotutk
__hssc
__hssrc
messagesUtk

session
session
session
session
30 minutes
2 years
10 years
30 minutes
session
session
Hubspot helps us track potential custom leads, letting us connect online chat sessions and website enquiries to subscribing customers through our onboarding process. You can read more about Hubspot cookies and how they work here .
Youtube
PREF*,
VSC*,
VISITOR_INFO1_LIVE*,
remote_sid*

8 months
session
8 months
session
We have an embedded video on our homepage with more information about our product You can read more about embedded youtube videos on the information page here .

If you don’t want to use cookies at all

You can stop your computer accepting cookies by changing the settings of your web browser. If you do this, some parts of our website won’t work at all and others will not work correctly, or it may limit some of the functionality. To get the best experience from our website, we recommend that you keep cookies enabled.

You can use the links below to find out how to manage cookies settings on popular web browsers. In addition, if you have used our website with non-essential cookies turned on, and you subsequently wish to turn them off, you may need to delete cookies already placed on your computer by following the instructions specific to your browser below:

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer

Apple Safari

If cookies are already on your computer, you can delete them. For more general information on cookies and how to delete them, use the link below: http://www.allaboutcookies.org/manage-cookies

You can see all the companies that are using advertising personalisation cookies in your browser, and individually turn them off, by using the link below: http://www.youronlinechoices.com/uk/your-ad-choices